Tickler

What do you mean by ‘halal’ beauty products?

Some makeup companies use ingredients like pork gelatin and alcohol in their products for texture and fragrance. Products like lipstick are then either absorbed through your lips or accidentally consumed throughout the day, which means you may be consuming a haram product. To avoid this, we’ve committed ourselves to use only the best, 100% halal ingredients available for our beauty products. We use things like natural extracts and honey for smooth textures and wonderful aromas.

 

Why use halal beauty products?

For us, halal beauty products allow us to look and feel beautiful without having to compromise on our faith and values.

“O ye who believe! Eat of the good things wherewith We have provided you, and render thanks to Allah if it is (indeed) He whom ye worship” (Qur’an 2:172)

Even if you aren’t Muslim, the benefits of halal cosmetics are enormous. Halal products typically tend to be healthier and more wholesome. They’re a purer form of cosmetics that will leave your skin looking and feeling wonderful.

 

Are these products Certified Halal?

Yes, our products are all certified by the Islamic Society of North America to ensure that they meet all halal standards. This means our products have passed a rigorous screening process in which ISNA inspects all their ingredients, their sources, how they’re used, and how we operate our business in order to ensure the entire process is halal from start to finish. We are halal certified and happy J.

 

Where are your products made?

Most of our products are made in Canada. We do manufacture a few products, like eyeliner and lip liner, in Germany.

 

Do you ship internationally?

Yes, we do offer international shipping. Multiple shipping options are available at checkout. 

 

How long is shipping and processing time?

Shipping typically takes 2-3 days for most products. In cases where we are out of stock of product, shipping and processing take around one week. If we are out of stock, we'll be sure to send you an email informing you of processing time.

   

Why are you only offering lipstick & lip liner?

We're a young company, as such we have to start small and work up. We're focusing on lip products to ensure that we can offer you a robust collection of colors in this area first before we expand to other products.

Stay tuned though, we're working diligently to get more halal cosmetics available from halal foundation to halal hair products.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@halalbeautymarket.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@halalbeautymarket.com and send your item to: 1585 Rand Rd Unit B, Des Plaines IL 60016, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:1585 Rand Rd Unit B, Des Plaines IL 60016, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.